Returns

Our Return & Exchange Commitment

At woodentoysus.com, we want you and your family to be completely delighted with your purchase. We stand behind the quality of our hand-selected toys. If an item does not meet your expectations, we are here to help make it right.

General Policy Overview

We accept returns and exchanges for items that are in new, unused condition, in their original packaging. To be eligible, a return must be initiated within a specified period from the date your order is delivered. This policy is designed to be fair and straightforward.

Items Not Eligible for Return

For the safety and satisfaction of all our customers, certain items cannot be returned or exchanged. These typically include:

• Sale or clearance items.
• Personalized or custom-made products.
• Items that have been assembled, used, or are no longer in their original condition.
• Gift cards.

The Return Process

Step 1: Contact Us
Please initiate the return process by contacting our customer support team through the contact form on our website, woodentoysus.com. Provide your order number and details about the item you wish to return.

Step 2: Receive Instructions
Once your return request is approved, we will provide you with detailed instructions and the correct return address. For your protection, we recommend using a trackable shipping service.

Step 3: Ship Your Return
Pack the item securely in its original packaging, include all included parts and documentation, and mail it to the address provided. The customer is responsible for the cost of return shipping unless the return is due to our error (such as a wrong or defective item).

Step 4: Receive Your Refund or Exchange
After we receive and inspect the returned item, we will notify you of the status. If approved, your refund will be processed to your original payment method, or your exchange item will be prepared for shipment. Please note that processing times may vary.

Refunds

Refunds are issued for the purchase price of the returned item. Original shipping fees are non-refundable. Please allow time for your financial institution to complete the refund process after it has been issued by us.

Exchanges

We are happy to exchange an eligible item for a different product of equal value. If the new item costs more, you will be responsible for the price difference. If it costs less, we will refund you the difference.

Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. We will cover all shipping costs to resolve the issue as quickly as possible, either by sending a replacement or issuing a full refund.

Need Help?

For any questions about our return policy or to start a return, please visit our Support Center at woodentoysus.com. Our friendly team is ready to assist you.