FAQs

Where are you located?

We are an online-only retailer. You can explore our entire collection right here on our website at woodentoysus.com.

Do you have a physical store location?

We do not. Right now we only sell online at woodentoysus.com.

How long does it take to ship my products?

We ship your product within 48 hours of placing your order. You can read more about our shipping policy below.

Do you ship internationally?

We primarily focus on serving our domestic customers. For the most current and detailed information on our shipping destinations, please visit our website at woodentoysus.com.

Do you offer free local pickup?

We currently do not offer a local pickup service. All orders are shipped directly to your provided address.

What if I received a wrong or damaged item?

We do our best to package everything very carefully, but sometimes mistakes happen or items get damaged in transit, and we are very sorry for this! If, upon inspection, you find an order is incorrect, damaged, or defective in any way, please contact us within 3 days of delivery and we will work with you to make it right.

Shipping

Holiday shipping deadlines

To help ensure your gifts arrive in time for the holiday season, we provide recommended order deadlines. While delivery dates can’t be guaranteed, this information is based on current carrier estimates. For the most up-to-date deadlines for the current year, please check our website at woodentoysus.com.

SHIPPING

For complete and detailed information on our shipping policies, including rates, service areas, and carriers, we encourage you to visit the dedicated shipping section of our website at woodentoysus.com.

Shipping

Free shipping is available on all qualifying orders. A flat rate shipping fee applies to orders under that amount. We guarantee that your product will be shipped within 48 hours of your order being placed.

Customs, Duties, and Taxes

For orders shipped outside of our primary country, the customer is responsible for paying any and all applicable customs, tariffs, duties & import taxes.

Processing Times

All orders are guaranteed to ship from our location within 48 hours unless it is a custom or pre-order product. Please contact us with any questions or concerns regarding your order or shipment and we will do our best to accommodate you.

Returned Shipments

If a package wasn’t able to be delivered to the customer and is, therefore, returned to us, the customer is responsible for additional shipping charges to re-send the package.

Sustainability

We are committed to respecting and protecting our environment. We have partnered with eco-friendly companies to source the majority of our packing supplies. We also re-use any packing materials that we receive from our suppliers, ensuring that nothing goes to waste. We do not include paper invoices or bills in our packing boxes unless specifically requested by the customer.

Returns

Refund Policy

We value our customers and want to make sure you are completely satisfied with your purchase. If for some reason you are not 100% satisfied with your order please contact us as soon as possible.

We accept returns and exchanges within the first 30 days of purchase (excluding sale or custom items). The items purchased must be returned in their original packaging and be in the same condition as when they arrived. Once it has been returned to us and inspected we will issue a refund or exchange for the product(s) within 5 days.

Please Note: Shipping costs are the responsibility of the customer and we strongly encourage a trackable mail service when returning items to us, as we cannot be held responsible for merchandise damaged or lost in return shipment.

We reserve the right to refuse returns or exchanges of any merchandise that does not meet the above return conditions.

Personal Information

Your privacy rights

You have rights regarding how your data or personal information is treated. Depending on your location, you may have the right to choose to opt out of the “sale” or sharing of your personal information with third parties for purposes like advertising.

How to Opt Out

You can exercise your privacy rights, including the right to opt-out, by visiting our website. For more detailed information on how to submit a request and how we handle your personal information, please view our privacy policy at woodentoysus.com.